Privacy Policy

Effective Date: 18/02/2024
Store Name: UrbanSquare

At UrbanSquare, we value the trust you place in us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect
We may collect the following types of information when you visit our store or make a purchase:
- Personal Information: Name, phone number, email address, billing and shipping address.
- Payment Information: UPI, credit/debit card details, or other payment information (processed securely by our payment partners — we do not store card details).
- Order Information: Products purchased, order value, transaction ID, and order history.
- Technical Information: IP address, browser type, device information, cookies, and usage data for improving site performance.

2. How We Use Your Information
We use your personal information for:
- Processing and fulfilling orders
- Communicating order updates and support
- Improving our products, services, and website experience
- Sending marketing communications (if you opt-in)
- Detecting and preventing fraud or unauthorized transactions
- Complying with legal requirements

3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information. However, we may share it with trusted third parties for:
- Payment Processing (Razorpay, PayU, Shopify Payments)
- Shipping & Logistics Partners (Delhivery, Blue Dart, Shiprocket)
- Analytics & Marketing Tools (Google Analytics, Facebook Pixel)
- Legal & Compliance when required by law or government authorities

4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, show relevant ads, and improve site performance. You may disable cookies in your browser, but some features may not work properly.

5. Data Security
We follow industry-standard practices to protect your data. Payment information is encrypted through PCI-DSS compliant gateways. However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

6. Your Rights
You have the right to:
- Access, correct, or update your personal information
- Request deletion of your data (subject to legal obligations)
- Opt-out of marketing communications anytime by clicking “unsubscribe” or contacting us

7. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with the updated date.

9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at:
Email: [support@yourstorename.com]
Phone/WhatsApp: [Your Contact Number]