Shipping & Delivery Policy

Effective Date: 18/02/2024
Store Name: UrbanSquare

1. Order Processing
Orders are processed within 24-48 hours (excluding Sundays & holidays). You will receive confirmation & tracking details.

2. Delivery Timelines
- Metro Cities: 3–5 business days
- Tier-2 & Tier-3 Cities: 5–7 business days
- Remote Areas: 7–10 business days

3. Shipping Charges
- Prepaid Orders: Free (or as specified)
- COD Orders: As applicable
- Free shipping above ₹999

4. Tracking
Tracking link is shared via email/WhatsApp.

5. Delivery Attempts
Courier partners attempt delivery up to 3 times. Failed deliveries are marked as RTO.

6. Delays
Delays may occur due to weather, strikes, courier network issues.

7. Contact Us
Email: [support@yourstorename.com]
Phone/WhatsApp: [Your Contact Number]

Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.